Tour operator TEZ TOUR told what to do for tourists and agencies in the situation that has developed due to the forced cancellation of flights to Hurghada and Sharm El Sheikh by iFly for the period December 15-19, 2022.
Recall that iFly canceled flights to Egyptian resorts on December 15-19 due to restrictions on flights of its aircraft in the airspace of four countries at once – Turkey, Jordan, Saudi Arabia and Eritrea, as well as due to the lack of the Federal Air Transport Agency to use the proposed alternative route through Syria.
Due to the current situation, the clients of the tour operator, whose flights were scheduled on the relevant dates, will receive a full refund of the purchased tours, TEZ TOUR told the editors of ATOR Vestnik. The tour operator sincerely apologizes to customers for the inconvenience caused.
HOW TO REFUND TOURISTS WITH CANCELED FLIGHTS TO EGYPT
The TEZ TOUR told about the algorithm of actions for a refund. Tourists – clients of travel agencies whose tours to Egypt were scheduled for December 15-19, in order to receive a refund, must contact their agency to cancel the application and fill out an application in the form.
Tourists who have purchased a tour package to Egypt on the TEZ TOUR website should cancel it themselves in their personal account if the departure is scheduled for December 18 and 19. For flights on December 15, 16 and 17, 2022 that did not take place at the time of this news release. cancellation is made upon request by mail firstname.lastname@example.org.
“The airline makes every effort and continues to work on agreeing the necessary documents with the Federal Air Transport Agency in order to continue the flight program to Egypt from December 20,” the statement says. TEZ TOUR message.
WHAT'S WITH THE TOURISTS WAITING IN EGYPT FOR THEIR FLIGHTS TO RUSSIA
As the representatives of the tour operator said, TEZ TOUR tourists, waiting for export flights from the resorts of Egypt, are now grouped in several hotels category 5* with meals, located near the airport.
“All tourists will soon receive an additional notification about the date and conditions for the return flights. At the moment, the airline is looking for options for the export of passengers,” TEZ TOUR reports.